say hi-ya ! to our great features
Real-time web chat
Instant messaging to take care of all your visitors’ needs, powered by skilled ninjas from our Leicester academy, 9am-8pm, Monday to Friday. Turn visitors into potential customers without stretching business capacity.
The Chat Ninjas service allows visitors to leave a chat message outside service hours, without having to fill in a lengthy contact form. These are flagged with your ninja, who responds promptly the next working day.
We compile and send records of every chat that happens through your website, so you can how the ninjas are responding, monitor details of visitors’ questions, and reach out to take things further.
Highly-trained UK operators
Our ninjas are trained to the highest customer service standards. They’re extensively briefed on your business’s FAQ database, ready to answer any and every question your visitors may have.
Ongoing assessment of questions frequently asked, the analysis of which can inform website content. Knowledge base built to ensure accuracy. The knowledge base becomes more ‘intelligent’ as it grows with the chats we receive.
Manned 9-8, 5 days a week
We’ve got you covered during all hours, whilst our Ninjas are away outside of the hours 9am – 8pm Monday to Friday. We have an interactive message recording service with a unique ticket numbering system to make sure you don’t miss any opportunity to engage with your online visitors.