say hi-ya ! to our great features

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Real-time web chat

Instant messaging to take care of all your visitors’ needs, powered by skilled ninjas from our Leicester academy, 9am-8pm, Monday to Friday. Turn visitors into potential customers without stretching business capacity.

Out-of-hours messages

The Chat Ninjas service allows visitors to leave a chat message outside service hours, without having to fill in a lengthy contact form. These are flagged with your ninja, who responds promptly the next working day.

Downloadable transcripts

We compile and send records of every chat that happens through your website, so you can how the ninjas are responding, monitor details of visitors’ questions, and reach out to take things further.

3 minute installation

Easily installed onto your current website in under three minutes. Compatible with all content management systems and platforms. We can get our developers to install the window for you, or if you prefer you can get one of your team to do it – we’ll simply provide you with the code.

Chat window placement

You have multiple options to make the chat window work with your website’s design. Choose from different placement options for your window, such as bottom left or right aligned, alongside the right side edge of the screen. You can even have them in a rectangular or circular format.

White-labelled service

Our belt packages are white labelled, ready to be customised to your brand so they become part of the everyday fabric of your website. Ninja stealth at its best.

3 minute installation

Easily installed onto your current website in under three minutes. Compatible with all content management systems and platforms. We can get our developers to install the window for you, or if you prefer you can get one of your team to do it – we’ll simply provide you with the code.

Chat window placement

You have multiple options to make the chat window work with your website’s design. Choose from different placement options for your window, such as bottom left or right aligned, alongside the right side edge of the screen. You can even have them in a rectangular or circular format.

White-labelled service

Our belt packages are white labelled, ready to be customised to your brand so they become part of the everyday fabric of your website. Ninja stealth at its best.

Highly-trained UK operators

Our ninjas are trained to the highest customer service standards. They’re extensively briefed on your business’s FAQ database, ready to answer any and every question your visitors may have.

Knowledge base

Ongoing assessment of questions frequently asked, the analysis of which can inform website content. Knowledge base built to ensure accuracy. The knowledge base becomes more ‘intelligent’ as it grows with the chats we receive.

Manned 9-8, 5 days a week

We’ve got you covered during all hours, whilst our Ninjas are away outside of the hours 9am – 8pm Monday to Friday. We have an interactive message recording service with a unique ticket numbering system to make sure you don’t miss any opportunity to engage with your online visitors.

See the features in action with a free 30-day trial